Returns and Refunds Policy
At SolamaTrendz, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward returns and refunds policy to ensure your peace of mind.
1. Eligibility for Returns
1.1 To be eligible for a return, please ensure that:
- You contact us within 14 days of receiving your order.
- The item is unused, unworn, and in its original condition with all tags attached.
- The item is returned in its original packaging.
1.2 Items that do not meet these criteria may not be eligible for return, and we reserve the right to refuse returns that do not comply with our policy.
2. Initiating a Return
2.1 To initiate a return, please contact our customer support team at Telegram within 14 days of receiving your order. Please provide your order number and the reason for the return.
2.2 Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed with the return.
3. Shipping the Return
3.1 You are responsible for shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
3.2 Please ensure that the item is securely packaged to prevent damage during transit.
4. Refunds
4.1 Once we receive and inspect the returned item, we will notify you of the status of your refund.
4.2 If the return is approved, a refund will be issued to the original payment method used for the purchase, excluding any shipping fees. Please note that it may take some time for the refund to be processed by your bank or credit card company.
5. Exchanges
5.1 If you would like to exchange an item for a different size, color, or style, please contact us to arrange the exchange. Exchanges are subject to product availability.
5.2 If the desired exchange item is not available, we will issue a refund following the same process outlined above.
6. Non-Returnable Items
6.1 Certain items are non-returnable, including:
- Items marked as final sale or clearance.
- Customized or personalized items.
- Items that have been used, worn, or damaged by the customer.
7. Damaged or Defective Items
7.1 If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
8. Contact Us
If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer support team at Telegram. We're here to help!
Thank you for shopping at SolamaTrendz!
